Navy, That’s all right, it’s just a rule we established on here that we all try to follow. Try this combo and let us know your results. First turn the knob left several turns until it stops. If there is no stop, turn right a couple turns to 0, then counting the clicks go R1-L9-R3. The shackle is not spring loaded, so once you have reached the last number, you’ll have to lift the shackle to open. Hope this works, Mark